Privacy Policy

TECHNOSKY LTD · 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom · network@technosky.works · +44 7743 889900 · technosky.works

1. Controller identity and territorial scope

This Privacy Policy explains how TECHNOSKY LTD (the “Company”, “we”, “us”) processes personal data when you visit https://technosky.works, submit a mastering request note, purchase or enquire about household appliances, electrical and electronic goods, computer hardware, prepackaged software, refurbished devices, electronic components, spare parts, smart-home appliances, trade-in programmes or e-waste routing, or otherwise deal with our Rochester desk. The Company is the controller for the processing described here unless a third party is clearly identified as controller in its own right, for example a parcel carrier processing a consignment or a payment provider processing a card instruction.

Our principal place of business is 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom. Correspondence on data protection should be sent in writing to that address or by email to network@technosky.works. Telephone +44 7743 889900 may be used to request a written channel; we do not treat voicemail as a complete subject access request. This Policy is drafted for the United Kingdom, including the Data Protection Act 2018 and the UK GDPR as retained and amended. If you are in the European Economic Area, additional transfer language in this Policy applies. The courts of England and Wales are the intended forum for disputes about this Policy, without prejudice to any mandatory right you may have to complain to the Information Commissioner’s Office.

We sell and distribute electronics as merchant wholesalers and retailers. We also handle used merchandise and data-bearing devices. That combination means privacy is not a decorative centre label. A trade-in phone, a returned laptop, a smart-home hub, and a wholesale buyer’s delivery book all carry different data risks. This Policy tells you what we collect, why we collect it, how long we keep it, who we share it with, and what rights you have. It is written in formal language because it is intended to be relied upon, not because we wish to obscure the cut.

2. Categories of personal data

Identity and contact data include name, trading name, job title, delivery and invoice addresses, email address, telephone number, and company registration details where you buy as a business. We store the Rochester-facing address you give us even if it differs from Companies House, because goods cannot be mastered to a registry entry. Account and order data include SKUs, quantities, grades, matrix references we assign, serial numbers, IMEI or similar device identifiers where provided, payment status, credit terms, delivery windows, and notes you write on a request form. Device and trade-in data include lock status, accessory lists, cosmetic grade, reported faults, proof of ownership documents you choose to supply, and whether a data-bearing unit has been wiped. Installation data for smart-home work may include site constraints you describe: dwelling type, power availability, mounting surfaces, and network ownership, but we do not require floorplans unless you send them.

Technical data include IP address, browser type, device type, approximate location derived from IP, referring URL, pages viewed on technosky.works, date and time of visit, and cookie identifiers as described in our Cookie Policy. Communications data include the content of emails, letters, and form messages, and a record that a call occurred. We do not record calls as a default practice. Complaint and warranty data include the narrative of a fault, photographs you send, and outcomes. CCTV, if used at the Copperfield Road premises for security of stock, would capture images of visitors; if introduced, signage will state the fact. We do not seek special category data. Please do not send health, biometric, or children’s data in a parts or appliance note. If you do so accidentally, we will delete it unless law requires retention.

Source of data is primarily you, your employer, or a person you authorise to deal with us. We may receive identity and delivery data from a logistics partner when a collection fails. We may receive fraud or sanctions indicators from screening tools if we extend credit. We do not buy marketing lists of consumers as a method of inflating the noise floor. Wholesale introductions may come from existing trade accounts. Website analytics, if enabled, come from cookies or similar as disclosed separately.

3. Purposes and lawful bases

We process personal data to respond to enquiries and to perform a contract or take steps at your request before a contract, including quoting, receiving lots, levelling quantities, filtering unsafe goods, cutting a catalogue line, inspecting, pressing a dispatch, installing an agreed smart-home kit, or logging a trade-in. The lawful basis is Article 6(1)(b) UK GDPR where a contract with you exists or is being formed, and Article 6(1)(f) where we deal with a business contact as a legitimate interest in operating a merchant electronics desk in Rochester, balanced against your interests. You may object to legitimate interest processing as described below.

We process data to comply with law, including tax records, consumer cancellation logs, product safety notifications, WEEE and battery take-back records, anti-money laundering where a transaction triggers that duty, and responses to court orders. The basis is Article 6(1)(c). We process data to protect the Company, staff, stock and other customers against fraud, theft, and abusive chargebacks, which is a legitimate interest. We process limited marketing to existing customers about similar goods or services under the Privacy and Electronic Communications Regulations, with an opt-out in every such message. We do not rely on consent for core order processing. Consent is used where required for non-essential cookies or optional marketing to people who are not existing customers.

A refurbished or used device may contain residual personal data of a previous user if intake was incomplete. Our purpose in wiping or holding such a device is to prevent unlawful disclosure, which is both a legal duty and a legitimate interest in not pressing a contaminated groove into the marketplace. We do not mine residual data for marketing. If a device cannot be wiped, it is not resold as a functioning unit.

4. Wholesale, retail and marketplace specifics

Business customers should expect us to store company names, purchase-order numbers, and named buyers. Individual consumers buying household appliances or electronics should expect us to store delivery addresses and cancellation rights records. Used merchandise and refurbished sales require additional identifiers because a unit is unique. Computer hardware and software sales may require licence names matching the purchaser. Electronic components orders may include workshop addresses rather than home addresses. Smart-home installation may require a site contact. Trade-in programmes require a record of what was received so that a later dispute is not decided by memory. Each of these is a different groove; we do not pour all of them into a single undifferentiated marketing profile.

We do not use personal data to make solely automated decisions that produce legal effects, such as an automated refusal of all future trade without human review. Credit limits, if granted, are decided with human involvement. Website security may automatically block abusive IP addresses; that is a security measure, not a character assessment of a named person.

5. Retention

Enquiry data that does not become an order is retained for up to twenty-four months so that a resumed conversation has context, then deleted or archived to a minimum. Contract and invoice data are retained for at least six years after the end of the tax year of the transaction, reflecting limitation periods and HMRC expectations. Product safety and traceability records for electrical goods may be kept longer where a regulation or a manufacturer campaign requires it. Trade-in and WEEE logs are kept for the period needed to demonstrate lawful routing. Cookie data follows the Cookie Policy. CCTV, if used, would follow a short loop unless an incident is flagged. You may request erasure as described below; erasure is not always available where law requires a financial record to remain.

Serial numbers associated with a sold unit are kept with the invoice. That pairing is how a warranty claim is recognised. Deleting the serial while keeping the invoice would recreate noise. We therefore treat serials as part of the durable imprint of the sale, not as optional metadata.

6. Recipients and international transfers

Recipients include staff and contractors under confidentiality, delivery and collection partners, payment processors, accountants, insurers, solicitors, IT hosts for email and the website, and manufacturers or authorised service agents when a warranty must be advanced. Public authorities receive data when law requires. We do not sell personal data. We do not permit a marketplace scrape of our customer book.

If a host or processor is outside the United Kingdom, we use a lawful transfer tool: adequacy regulations where they exist, or the UK International Data Transfer Agreement or Addendum to the EU SCCs, plus a transfer risk assessment. Email may transit international networks. You should not send unnecessary special category data through the public form on technosky.works.

7. Security

We apply organisational and technical measures appropriate to a Rochester electronics merchant that handles both new goods and used data-bearing devices: access limited to those who need it, credentials not shared as a culture, devices used for intake wiped or quarantined, and paper notes stored as business records rather than as decoration. No method is perfect. A transmission over the internet retains residual risk. If we become aware of a personal data breach likely to result in a risk to your rights, we will notify the ICO and, where required, you, in the language the law demands rather than in marketing copy.

8. Your rights

You have the right of access, rectification, erasure, restriction, objection to processing based on legitimate interests, and data portability where the basis is consent or contract and the processing is automated. You have the right to withdraw consent where consent is the basis, without affecting prior lawful processing. You have the right to complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, and via ico.org.uk. We ask that you write first to network@technosky.works so that we can locate the matrix of your file. We may need to verify identity before releasing data, because a subject access request is not an open spindle for a third party.

These rights are not absolute. A wholesale credit file may be retained despite an erasure request if invoices remain legally required. A product-safety serial may be retained. Marketing objection will be honoured promptly. Cookie controls are described in the Cookie Policy.

9. Children

Our goods and website are directed at adults and businesses. We do not knowingly collect data from children for marketing. A parent or guardian who believes a child has submitted a form should write to us and we will delete the note unless a transaction lawfully requires a record.

10. Website, cookies and third-party content

technosky.works uses cookies and similar technologies as set out in the Cookie Policy. Embedded maps showing 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom are provided by Google and are subject to Google’s own terms and notices. Loading that map may transfer data to Google. If you do not wish that to occur, do not load the contact page map, or use browser controls. Fonts may be requested from Google Fonts; that request can disclose your IP address to Google. We include this so the privacy cut is honest about third-party grooves we cannot fully master.

11. Employment and supplier data

If you apply to work with us or supply us, we process identity, right-to-work where relevant, and commercial contact data to decide whether to contract. Unsuccessful applicant data is retained only for a short documented period unless you agree a talent pool. Supplier bank details are processed to pay invoices and to prevent fraud.

12. Changes and contact

We may update this Policy when our processing or the law changes. The version on technosky.works is the current cut. Material changes affecting existing customers will be signalled by a notice on the site or by email where we hold a current address. Questions: TECHNOSKY LTD, 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom, network@technosky.works, +44 7743 889900. Related documents: Cookie Policy, Terms of Service, Terms and Conditions, available as real pages on this website.

13. Detailed processing for trade-in and e-waste

When you offer a device through a trade-in or e-waste programme, we process the fact of handover, a description of the device, and any account or lock information you volunteer. The purpose is to prevent us from receiving stolen goods, to decide whether the unit can be refurbished, harvested, or routed, and to keep a chain of intake that can be shown if a later claimant appears. Lawful bases are contract (if a trade-in credit is agreed), legal obligation (where waste and product-safety rules apply), and legitimate interests (running a lawful desk). We do not browse residual photographs, messages, or documents for curiosity or marketing. Our instruction to staff is to wipe or quarantine. If a device is encrypted and you cannot unlock it, we may refuse resale and treat it as waste or return it, depending on the agreement written at intake.

Proof of ownership, if supplied, is stored with the intake note. If you decline to supply proof, we may still receive a low-risk item such as a kettle, but we may refuse a high-risk data-bearing phone. That difference is deliberate quality control, not discrimination by neighbourhood. Addresses are used to return goods if an intake is rejected, and to know which collection region applies.

14. Detailed processing for smart-home installation

Installation notes may include the name of a site contact, access instructions, and constraints such as rented property rules you tell us. We process this to perform the install and to record what was pressed so a later callback is not invented from silence. We do not sell site notes to advertisers of other household services. Photographs of an install, if taken to document completion, are stored as job records. Tell us before the visit if you do not wish photographs of interiors; we can document by written checklist instead where safety allows.

15. Payment data

We do not intend to store full card numbers on our own paper notes. Card processing, if offered, is performed by a regulated payment provider. Bank transfer references may appear on our statements and invoices. Cheque data, if ever used, is processed only to bank the instrument. Failed payments may be recorded to prevent repeated fraud. Refunds are processed to the original method where practicable, which requires retention of enough payment metadata to complete the reversal.

16. Legitimate interests assessment in summary

Our legitimate interests include operating a merchant wholesale and retail electronics business from Rochester, keeping stock secure, preventing fraud, improving the website’s reliability, defending legal claims, and contacting business customers about similar lots. We have considered whether a less intrusive method exists. For orders, there is no less intrusive method than storing the delivery name. For website security logs, IP addresses are a standard and proportionate tool. For marketing to existing customers about similar goods, PECR provides a framework with opt-out. We do not consider it a legitimate interest to sell your data, to profile you for unrelated political advertising, or to scrape social media for mood. Those practices would raise the noise floor of this Policy without improving the groove of the trade.

17. Processors

Processors act on our documented instructions. They may not use your data for their own marketing. We select processors with an eye to security and UK or adequate-location hosting where practical. Email hosting, website hosting, and backup are typical processor categories. A delivery company carrying a named parcel is often an independent controller for its own network; we share the minimum address needed for that carriage.

18. Records of processing

We maintain internal records of processing activities proportionate to an organisation of our scale. Those records support this Policy but are not themselves a public catalogue. A regulator may inspect them. You may request access to your own data, not to our entire internal matrix.

19. Joint controllers

If a manufacturer runs a rebate that requires us to pass a serial and a name, the manufacturer’s notice will also apply. We will tell you if a programme makes a manufacturer a co-controller. Until then, assume TECHNOSKY LTD is the controller for the Rochester relationship.

20. Complaints handling data

Complaints are retained to improve the cut and to meet limitation periods. Abusive or threatening communications may be shared with police. We will not delete a complaint file solely because it is inconvenient to a party. We will correct factual errors you demonstrate.

21. Accuracy

You are responsible for giving us an address that can receive electrical goods. A wrong postcode is not our invention. We will update a record when you tell us it has changed. We will not endlessly re-mail a bounced address.

22. Data protection officer

At the date of this Policy we are not required by Article 37 UK GDPR to appoint a statutory Data Protection Officer. Privacy correspondence is handled by the Rochester desk through network@technosky.works. If a DPO is later appointed, this Policy will be updated.

23. Profiling and advertising

We do not operate a behavioural advertising network. We do not drop advertising cookies for unnamed brokers as a business model. If that ever changed, the Cookie Policy would be updated and non-essential cookies would wait for a choice where law requires one. Search advertising that does not identify you to us remains a possible channel; it is not the same as us building a secret dossier.

24. Retention schedule examples

A one-line website form that never becomes a sale: up to twenty-four months. A consumer appliance invoice: six years plus the current year, or longer if a safety campaign is open. A trade-in log for a phone: aligned to waste and potential police enquiry windows, typically up to six years unless a shorter period is justified and documented. Server logs: commonly fourteen to ninety days unless an incident investigation is open. These examples are illustrative of our approach; a particular file may differ if law or a dispute requires it.

25. How to exercise rights in practice

Write to TECHNOSKY LTD, 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom, or email network@technosky.works, stating which right you exercise and enough detail to find you, such as order number, approximate date, and the email you used. We will respond within one month, extendable by two months for complex requests as the UK GDPR allows, with notice of any extension. We do not charge for a first reasonable request. Manifestly unfounded or excessive requests may be refused or charged as the statute permits.

26. Relationship with other legal pages

This Policy does not sell goods. The Terms and Conditions govern sale, hire of install time, trade-in credit, and limitation of liability for products. The Terms of Service govern use of the website as a communication channel. The Cookie Policy governs storage on your device. In a conflict about personal data, this Policy and applicable data protection law prevail over marketing copy on other pages.

27. Language and interpretation

Headings are for navigation. Words such as “include” are not exhaustive. A reference to a statute includes amendments. Rochester means the city in Kent, United Kingdom, and the address 89 Copperfield Road, ME1 2JE, not any other place sharing a name. Matrix references such as MX-17 are internal stock language and are not personal data unless paired with a living person.

28. Version

This Privacy Policy is issued for publication on technosky.works in 2026 for TECHNOSKY LTD. It replaces earlier informal notes. Continued use of the website after a posted update constitutes notice of the new cut, except where the law requires a fresh consent. For the avoidance of doubt, we still need a lawful basis for each processing purpose described above, whether or not you read this sheet in full.

29. Lawful bases mapped to typical Rochester transactions

A consumer buying a kettle for collection at 89 Copperfield Road supplies a name so we can hand over the correct carton. The basis is contract. A facilities manager emailing a list of twenty laptops for a school supplies a work email and a delivery gate code. The bases are contract and legitimate interests in performing a business supply. A household offering three phones for trade-in supplies lock status so that we do not press a contaminated unit. The bases are contract for the credit, legal obligation where waste rules apply, and legitimate interests in preventing handling of stolen goods. A repair shop sending a chassis photograph and a bill of materials supplies workshop contact data so that a matched tray can be returned. The basis is contract. A visitor loading the map of ME1 2JE may have an IP address processed by a map provider. That processing is described in the Cookie Policy and is not an additional licence for us to profile the visitor’s household appliances.

We do not treat a failed form validation as a completed contract. JavaScript on the Site may stop a blank note from being treated as a successful cut. If you later write by email, that email is a new item of communications data. We will not merge a blank attempt with an unrelated person because the names look similar. Accuracy matters more than a false match.

30. Special note on serial numbers and IMEI

Serial numbers and IMEI values are identifiers of devices, not of people, until they are linked to a purchaser or a trade-in name. Once linked, they become part of a personal data record for the purchaser or the person who handed in the device. We keep that link because a safety recall, a warranty, or a police enquiry about a stolen handset cannot be answered from a groove of anonymous cartons. We do not publish serials on the public website. We do not use IMEI to infer your movements. We do not sell serials to brokers of location data.

31. Staff access and training

Access to customer files is limited to persons who need it for sales, intake, accounts, or complaints. Casual browsing of trade-in photographs for amusement is forbidden. New staff are told that used devices may contain residual data and that curiosity is not a lawful basis. Paper notes on the desk are business records. They are not props for social media. If we ever photograph a styled still-life for the Site, we will not include a readable customer address or a live IMEI.

32. Retention versus backup media

Backups may hold a copy of a mailbox or invoice file beyond the live retention of a particular enquiry. We will not hunt through cold backups to resurrect a deleted marketing preference except where a legal hold requires it. When a backup cycle rolls, the deleted live record should disappear. This is ordinary operations for a company of our scale, not a secret archive of the town of Rochester.

33. Disclosure compelled by law

We may disclose personal data if required by a court order, a statutory notice, or a lawful request from a competent UK authority. We will consider the scope of the notice. We will not volunteer a full customer book because a request is vaguely worded. Where we can notify you without prejudicing an investigation, we will consider doing so. We will not tip off a person in a way that is itself an offence.

34. Marketing preferences in practice

If you are a business contact who has bought similar wholesale lots, we may send a sparse note about a comparable press, with a clear stop instruction. If you are a consumer who bought a single toaster, we will not assume you wish a weekly catalogue. If you tick nothing, we will not invent a consent. If you ask us to stop, we will stop that marketing and keep a suppression record so that we do not accidentally recut you into a list. Suppression data is itself personal data kept for that purpose.

35. Website security logs and abuse

We may retain IP addresses and user-agent strings that appear in server logs when a client attacks the Site, floods forms, or attempts to inject scripts. The purpose is security and the establishment of legal claims. The basis is legitimate interests and, where applicable, legal obligation. Those logs are not used to guess which appliance you might buy. They are used to keep the groove of the Site intact.

36. International visitors

The Site may be viewed from outside the United Kingdom. Our goods and desk remain in Rochester, Kent. If you are abroad, transfers may occur simply because the internet routes packets internationally. If you are in a country whose law grants additional rights, you may still write to us. We respond under UK GDPR as our primary regime because we are established in the United Kingdom.

37. Automated scanning of attachments

Email attachments may be scanned by a host for malware. That scan is security processing, not reading of your family photographs. Do not send family photographs. Send device photographs if they help a parts match, cropped to the chassis mark where possible.

38. Final privacy statement

TECHNOSKY LTD will not pretend that electronics trade is anonymous. Names, addresses, serials, and messages are the paper of the desk. We will collect what the cut requires, keep it for a documented season, share it with those who must carry, wipe, account, or regulate, and answer your rights without turning the file into theatre. For the current cut, write to network@technosky.works or to 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom.

39. Categories of recipients in logistics chains

A named delivery may be shared with a parcel network, a pallet haulier, or a two-person appliance crew. Each receives only the address, contact telephone, and handling marks needed for that journey. They should not receive your trade-in lock codes. A manufacturer receiving a serial for a warranty is a different recipient with a different purpose. We will not send your entire purchase history to a haulier because it is easier than filling a label. Minimisation is part of a clean cut.

40. Closing confirmation of controller details

The controller is TECHNOSKY LTD, 89 Copperfield Road, Rochester, ME1 2JE, United Kingdom. The website is https://technosky.works. The email for privacy is network@technosky.works. The telephone is +44 7743 889900. This Policy, read with the Cookie Policy, is the notice we give for the processing described. It is not a contract of sale. Sales remain under the Terms and Conditions. Website use remains under the Terms of Service. If those documents disagree on personal data, UK data protection law and this Policy decide the data point.

41. Status of this notice

This Privacy Policy is issued as a formal notice for TECHNOSKY LTD operating from Rochester in Kent. It should be read as a whole. A single heading is not a licence to ignore another heading. Questions that remain after reading may be sent to network@technosky.works. We will answer in writing so that both sides have a durable imprint of the explanation.